If Approval Workflow is not (correctly) implemented. you must set the ‘Skip Workflow’ value to ‘Yes’. The ability to set this value is controlled by the profile option: ‘'More4Apps: RIW Allow Skip Workflow Update’.
If Skip Workflow is set to ‘Yes’, the Header Status will return Accepted after selecting ‘Credit Status’ if no other errors exist.
If Approval Workflow is implemented and Skip Workflow is set to ‘No’ you will encounter the following statuses after selecting ‘Credit Status’ depending on what stage the Applied Credit Memo is in the approval process.
Workflow – Pending Approval
The record is awaiting approval by the approver.
Note: If this appears to be stuck and the approval cannot be found in the expected users worklist, there may be an issue with the Collector or the Approver in the workflow configuration.
Workflow – Approved Pending Completion
Issue with the Collector or the Approver in the workflow configuration.
Error in Header:E – Workflow Not Approved
The Credit Memo was rejected by the Approver.
Error : Could not find credit memo, unknown failure. (m4a) [row 75]
Error in Header: E
The Credit Memo could not be created, Manual creation recommended.
