All the rows related to one Customer need to be structured so that there are no blank rows between any of the records for that customer. See the below illustration for an example of incorrect format.
Note: Status and ID columns have been hidden in this example
A customer is being created with two account sites that each have two site uses. However, row 13 has no data. As the intention is to upload all of these sections for the same customer, the Wizard will see row 14 as a new customer as it has no data in the preceding row and error with ‘Party Site record in row 14 is orphaned. Possible causes include a missing Customer record or blank row gap(s) above the current record’ as it expects customer information.
Note: The section references in this error are dynamic, depending on the sections in question.
To resolve this error, either:
a)Remove the blank row if the below data is intended to be linked to the Customer above.
b)Populate the missing section data if this is a new parent row.
