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Horizon Help Desk or Issue Tracking provides an on-line issues update and notification application.
It is fully integrated with email for escalation and resolution of issues and may be branded with your logo.
Horizon maintains a dialogue of all communication relating to an issue, with document uploads and the ability to hide sensitive discussions from your clients. In addition it is integrated with Tiemsheeting to enable Help Desk staff to enter their time directy against an issue.

Features include;

Email notifications aligned with Service Level Agreement KPIs

KPI reporting

Document upload

External access to provide customers with a view

Customers able to log their own issues

Dialogue maintained for every issue

Unlimited number of issues

Access from your web site

Branded with your logo and URL

Integrated with timesheet module to capture hours against an issue

Standard suite of reports

Interactive reporting

History maintained for as long as you want to keep it

Configurable by Business Unit

Download a pdf document for Horizon Help Desk Issue Tracking